We encourage all tenants to work out their differences with neighbors peacefully and directly whenever possible. If you have attempted a resolution without success and the neighbor is also a tenant of a property or unit managed by Northpoint, please inform your manager in writing of the nature of the problem and the steps to a resolution you have already taken. Your manager will investigate and inform you what can be done. Northpoint has no control over the behavior of neighbors who live in properties we do not manage. Any criminal complaints. must be brought up with the police first and a case number provided if action on our part is requested.