How do I know if I am responsible or the landlord is responsible to pay for a repair?
a. Any repairs for damage that is not caused by you are the responsibility of the landlord. If the item is questionable, such as a clogged drain, our technicians are trained to determine the cause. Northpoint must depend on probability of failure and manner of failure to determine responsibility. Refrigerator and Microwave doors usually fall off by repeated misuse, light fixtures do not typically break without cause, and drains usually clog for a reason. We recommend taking basic precautions and measures prior to calling Northpoint, such as using Draino on slow drains. If you don’t agree with the maintenance technician’s determination of fault for a maintenance problem, please contact your manager to dispute the determination.